Satisfaction Survey

Dear Customer,

We’re carrying out a survey to assess the customer satisfaction with our products and services, in the domain of our quality system and in accordance with the norm UNI EN 9100.

On a scale of 0 to 10 where 0 represents “Extremely dissatisfied” and 10 represents “Extremely Satisfied”, the score method is: from 0 (really bad) till 5 (poor) are not good scores. 6 is sufficient…till 10 (excellent).

Thank you in advance for your time and cooperation.

Your data

GENERAL INFORMATION

Quality and availability of reception by phone

TECHNICAL DEPARTMENT

Availability contact

SALES DEPARTMENT

Response to quote?

Order confirmations?

Accuracy/clarity delivery note – invoice

LOGISTIC DEPARTMENT

Compliance with our delivery dates?

EMERGENCY

Is DVC able to reply in a positive way on urgent demands?

QUALITY

Quality of delivered goods and packaging?

CLAIM(s)

Are the non conformities solved in an adequate manner and on time?

DELIVERIES

Compliance with our delivery dates

GENERAL CONSIDERATIONS

Would you recommend DVC ?

General suggestions

Free text for general suggestions

Check...